Refund Policy
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At Taxopti, we take pride in the services delivered by us and guarantee your
satisfaction with our services and support. We constantly improve and strive
to deliver the best Taxation, accounting and financial services through the
internet. However, in case you are not satisfied with our services, please
contact us immediately and we will correct the situation and ensure best
service delivery.
Not Satisfied? Let us know!
If you’re not satisfied with the service, please send an email to email address
given in contact information.
We will forward your query to the concerned Agent and Managers to speed up the process. Please note that while we would be able to control delays on our side, we will be unable to control delays on Government side or deficiencies in documents submitted. Hence, kindly bear with our team as we try our best to complete your engagement to the best of our ability.
We will forward your query to the concerned Agent and Managers to speed up the process. Please note that while we would be able to control delays on our side, we will be unable to control delays on Government side or deficiencies in documents submitted. Hence, kindly bear with our team as we try our best to complete your engagement to the best of our ability.
15 Days Refund Policy
If an engagement is not progressing as per your expectations, you can request
for a refund within 15 days of payment. After 15 days, you will not be eligible
for refund.
Earned Fee & Cancellation Fee Deduction
Before processing any refund, we reserve the right to make a best effort to
complete the service. In case you are not satisfied with the service, a
cancellation fee of 25% + earned fee + fee paid to the government would be
applicable. In case of change of service, the cancellation fee would not be
applicable.
Hence, all refunds will be subject to a minimum of 25% cancellation fee. Further, if Taxopti has spent the time and resources to complete the engagement or incurred any other fee, such fees will be deducted on best judgement basis by the company and the balance will be refunded. Under any circumstance, Taxopti shall be liable to refund only upto 75% of the fee paid by the client.
Hence, all refunds will be subject to a minimum of 25% cancellation fee. Further, if Taxopti has spent the time and resources to complete the engagement or incurred any other fee, such fees will be deducted on best judgement basis by the company and the balance will be refunded. Under any circumstance, Taxopti shall be liable to refund only upto 75% of the fee paid by the client.
Change of Service
If you want to change the service you ordered for a different one, you can
request this change of service within 07 days of purchase. The purchase price
of the original service, less any earned fee and money paid to government
entities, such as filing fees or taxes, or to other third parties with deducted
and the next service will be launched.
Request Refund
To initiate a refund request, You will be required to send an email to
support@Taxopti.com along with details of the transaction to begin the refund
process. Refunds are normally processed within 3-5 weeks from the date of
request along with all relevant information.
Penalty or Tax Payment
Taxopti and its employees play the role of a corporate service provider. While,
it is our responsibility to prepare the necessary filings, it is the clients
responsibility to ensure accuracy and correctness. Hence, Taxopti will not pay
any penalties or taxes on behalf of its clients. Further, Taxopti is not
responsible or liable for any other cost incurred by the client related to the
completion of the service that is out of scope.
Factors Outside our Control
We cannot guarantee the results or outcome of your particular procedure. For
instance, the government may reject a registration application for legal
reasons beyond the scope of Taxopti service. In some cases, a government
backlog or problems with the government platforms (e.g. MCA website, Income
Tax website, FSSAI website) can lead to long delays before your process is
complete. Similarly, Taxopti does not guarantee the results or outcomes of the
services rendered by our Associates on Nearest. Expert platform, who are not
employed by Taxopti. Problems like these are beyond our control and are not
covered by this guarantee or eligible for refund. Hence, delay in processing of
your file by the Government cannot be a reason for refund.
Force Majeure
Taxopti shall not be considered in breach of its Satisfaction Guarantee policy
or default under any terms of service, and shall not be liable to the Client for
any cessation, interruption, or delay in the performance of its obligations by
reason of earthquake, flood, fire, storm, lightning, drought, landslide,
hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the
public enemy, epidemic, famine or plague, action of a court or public
authority, change in law, explosion, war, terrorism, armed conflict, labor
strike, lockout, boycott or similar event beyond our reasonable control,
whether foreseen or unforeseen (each a “Force Majeure Event”).